JNID GLOBAL OPS PVT LTD

Building Scalable Global
Business Operations Infrastructure
from India

Investor Presentation

Confidential & Private

1/21

Executive Summary

📌 Company Status

Incorporated June 2026 | Asset-light BPO model serving UK, USA, Europe & UAE.

30-seat international project under onboarding with 24/7 delivery model.

Scalable roadmap: 30 → 100+ seats.

🚀 Strategic Focus

Customer Support, Back Office, Virtual Assistance, Recruitment Support, Lead Generation, Managed Teams.

Future: AI-assisted operational optimization post-scale.

✓ 24/7 India delivery | ✓ Recurring revenue model | ✓ Institutional-grade operations

2/21

Industry Challenges

📈 Rising Labour Costs
+15-20% YoY in developed markets

⏳ Hiring Delays
45-60 days to fill critical roles

🕒 24/7 Coverage
Global operations require round-the-clock teams

⚙️ Operational Inefficiencies
Support tasks drain core focus

📉 Scaling Difficulty
Internal teams take 3-6 months to scale

👥 Workforce Management
Retention, training, and shift complexity

3/21

JNID Solution

📞 Customer Support
Voice, Email, Chat

📊 Back Office Operations
Data processing, documentation

👤 Virtual Assistance
Executive & administrative

🎯 Recruitment Support
Sourcing, screening, coordination

📈 Lead Generation
Outreach, CRM management

🏢 Dedicated Managed Teams
End-to-end workforce management

✔ Single vendor accountability | Rapid deployment | Scalable workforce | SLA‑driven operations

4/21

Market Opportunity

$350+ Billion

Global BPO Market (2025)

Growing SME outsourcing adoption + Remote workforce acceleration

🎯 Target Segment
UK SMEs, US SMEs, European SMEs, Professional Service Firms, SaaS Companies, E‑commerce Businesses

🌍 Market Drivers
Cost optimisation, talent access, 24/7 demand, cloud delivery maturity

5/21

Business Model

Revenue Sources

Dedicated Teams (Recurring)
Managed Operations (Long-term contracts)
Hourly Services
Recruitment Support Fees
Lead Generation Services

Recurring Focus

Target revenue mix at steady state:

70% Recurring contracts

20% Hourly services

10% Project/placement fees

6/21

Why Now

💰 Cost Reduction Pressure
Companies actively seeking 30-50% savings

🌍 Remote Work Acceptance
Distributed teams now mainstream

📉 Global Talent Shortages
Difficulty hiring in developed markets

🔄 Operational Flexibility
Demand for agile capacity

☁️ Cloud Delivery Tools
Enable seamless cross-border ops

🤖 Future AI Enhancement
Post-scale efficiency (2028+)

7/21

Current Traction

Incorporated June 2026
Operational framework established
Recruitment pipeline active
Business development team operational
Delivery infrastructure being established

📌 30-Seat International Project

Under onboarding & implementation planning

24/7 operations model

Client discussions advanced

Contract finalization phase

8/21

Delivery Model

Lead Gen→ Discovery→ Proposal→ Contract→ Recruitment→ Training→ Deploy→ Quality→ Billing

⚡ Rapid deployment (3-4 weeks from contract)

📊 Performance reporting & SLAs

👥 Dedicated account management

🔄 Continuous improvement cycle

9/21

Scaling Roadmap

2026
30 Seats
Implementation

2027
50 → 75 Seats
Expansion

2028
100 Seats
Maturity

Future
Multi-client + AI
Scale

10/21

Competitive Positioning

Factor	Freelancers	Staffing Firms	Traditional BPOs	JNID Global Ops
Deployment Speed	Fast	Medium	Slow (3-6 mo)	Fast (2-4 weeks)
Flexibility	High	Medium	Low	High
Dedicated Teams	No	Sometimes	Yes	Yes
Management Oversight	None	Minimal	Yes	Yes (single accountability)
Scalability	Low	Medium	High	High
Cost Efficiency	Medium	Low	Medium	High

11/21

Go to Market Strategy

LinkedIn Outreach
Email Campaigns
Channel Partners
Consultants & Brokers
Referrals
Digital Presence

Target Regions

🇬🇧 United Kingdom

🇺🇸 United States

🇪🇺 Europe (Germany, Netherlands, Nordics)

🇦🇪 UAE

12/21

Why India & Hyderabad

🗣️ Large English-speaking talent pool

🏭 Established BPO ecosystem

💰 Competitive labour costs

📡 Strong telecom & cloud infrastructure

🎓 Access to universities & graduates

📈 Operational scalability

13/21

Risk Management

📊 Client Concentration Risk
Mitigation: Multi-client acquisition strategy

👥 Attrition Risk
Mitigation: Continuous recruitment pipeline & retention programs

💱 Currency Risk
Mitigation: USD/GBP denominated contracts

⚙️ Operational Risk
Mitigation: SOPs, management controls, quality audits

📄 Contract Risk
Mitigation: Diversified client portfolio & legal framework

14/21

Funding Requirement

₹50 Lakhs

Target Raise (Seed / Bridge)

Use of Funds

Recruitment & Training — 35% (₹17.5L)
Working Capital — 30% (₹15L)
Business Development — 20% (₹10L)
Infrastructure — 10% (₹5L)
Compliance & Admin — 5% (₹2.5L)

Founder Contribution

Operational execution, management oversight, and strategic direction.

Funds bridge to 50-seat operational scale.

15/21

Financial Projections

Assumptions: $12/hour | 160 hrs/seat/month | ₹86/USD | Ramp-up

(₹ Cr)	FY 2026-27	FY 2027-28	FY 2028-29
Avg Active Seats	18	50	90
Revenue	₹3.5 Cr	₹10.0 Cr	₹18.0 Cr
EBITDA	₹0.45 Cr	₹2.2 Cr	₹5.0 Cr
Net Profit	₹0.25 Cr	₹1.5 Cr	₹3.5 Cr

CAGR: 126% Year 1→2, 80% Year 2→3

Conservative 80% seat utilization from Year 2 onward

16/21

Unit Economics (Per Seat / Month)

Revenue $12×160h = ~₹1,65,000

Direct Cost ₹80k–₹90k

Contribution Margin ₹45k–₹55k

Gross Margin 28%–35%

Margin Expansion at Scale

At 90+ seats: Gross Margin → 36-40%

Overhead leverage, volume hiring, shift optimization.

17/21

Client ROI: 30-Seat Team Example

In-house Cost (Developed Market)

$25–35/hour fully loaded

Annual: $1.3M – $1.8M

JNID Delivery Cost

$12/hour all-inclusive

Annual: ~$620K

💰 Potential Savings: 40–60%

➕ Rapid hiring, managed workforce, 24/7 support, reduced management burden, scalable operations

18/21

Team & Advisory

Founder
Business development & outsourcing growth strategy

Operations Team
Industry-experienced managers being onboarded

Recruitment Team
Workforce acquisition & talent pipeline

Advisory Network
Senior BPO and outsourcing professionals

19/21

Long Term Vision 2030

100+ seats operational
Multi-client delivery center
International sales presence
AI-assisted operations
Strong recurring revenue base

₹25–30 Cr

Target Annual Revenue

Profitability-driven growth

20/21

Contact

JNID Global Ops Pvt Ltd

📧 partner@jnidglobal.com

🌐 www.jnidglobal.com

📍 Hyderabad, India

21/21

Building Scalable GlobalBusiness Operations Infrastructurefrom India